Dulwich Health
2 Grecian Crescent

London SE19 3HH

We’re open Monday to Friday 9 til 5 GMT
Call 020 8670 5883

Please read these FAQ or visit our Help & Information page before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our shipping and handling costs are added to your order amount at the check out once we know where you want the item delivered.

UK Standard Postage
£3.50 per order unless otherwise stated below.
Books: FREE OF CHARGE
RadiTech:
£15 (each)
Rebounder: £18 (plus £18 for each add-on)

Europe Airmail Postage
Books: £8 (plus £3 for each add-on)
G-Oyster: £15 (plus £8 for each add-on) 
RadiTech:
£65 (each, plus £25 for each add-on) 
Rebounder: Not for sale in Europe
Supplements: £8 (each, plus £3 for each add-on) 

World Zone 1 Airmail Postage
Books: £12 (plus £4 for each add-on)
G-Oyster: £20 (plus £10 for each add-on)
RadiTech:
£78 (each, plus £40 for each add-on) 
Rebounder:
Not for sale in World Zone 1
Supplements: £12 (each, plus £4 for each add-on) 

World Zone 2 Airmail Postage
Books: 
£15 (plus £5 for each add-on)
G-Oyster:
£25 (plus £12 for each add-on)
RadiTech:
£85 (plus £45 for each add-on)
Rebounder:
Not for sale in World Zone 2
Supplements: £15 (plus £5 for each add-on)

Which payment methods are accepted in our Online Shop?

We accept credit card or debit card payment secured though SagePay*

We accept Visa, Visa Debit, Visa Electron, Mastercard and MasterCard Debit.

We do not charge for any items until they are ready to ship. Back ordered items are not charged until they are shipped. You may send your credit or debit card information via phone, fax, snail mail but not by email please as it is not secure, but we believe shopping using SagePay is far more secure.

*SagePay is Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands. They are part of The Sage Group, a FTSE 1000 listed Global accounting software company. Each year, they process over 4 billion payments securely online, over the phone and through card machines.

How long will delivery take?

We endeavour to dispatch 95% of all your orders within 24 hrs for next day delivery in the UK. (Europe: 2-5 days)

All orders received by 4:00 pm (2:30 pm for Parcel Force orders) are despatched on the same day. Orders received after this time are despatched within 24 hours.

Depending on your location, orders take varying times to arrive. 

Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.

How secure is shopping in the Online Shop? Is my data protected?

Our credit card payments, use SagePay which is simple, fast and very secure.

Confidential information is not kept on our computers, neither are Credit/Debit Card details and our mailing lists will never be rented or sold.

Purchases
You can pay by any of the credit cards you see at the base of this page.
If you wish to purchase over the phone then please feel free to call one of our friendly operators on +44 208 670 5883

What exactly happens after ordering?

We endeavor to dispatch 95% of all your orders within 24 hrs for next day delivery in the UK. (Europe: 2-5 days)

When you receive confirmation of your order by email, this indicates that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice, by email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Will I receive an invoice with my order?

A confirmation of your order and an invoice will automatically be sent to you by email. (it won’t be included with the order as standard.) If you would like to receive an invoice with your items, please state this in the ‘Special Instructions’ field of the shopping cart.

You will also receive a packing slip with your purchase, that includes your order number. 

Email is our preferred method of communication. If you don’t have an email, you can request that we send your invoice and packing slip with your order.

Send us an email