The Legal Stuff

Last Updated March 18 2024

Subject to the Terms & Conditions detailed in full below;

  • No purchase, payment or other financial contribution is necessary to enter or win any competition and Dulwich Health’s Postal Entry is available for all Competitions.
  •   Dulwich Health gives its customers the chance to win The Big Raffle Contest and Founder’s Day Bonanza competitions.
  • Customers who receive a Free Raffle Ticket via purchasing any product on on the 28th April 2024 will be emailed their receipt and ticket number. 
  • Customers who choose the Postal Entry will be emailed their ticket number following an administration period but will not receive a emailed receipt. 
    Free Raffle entries obtained via a product purchase will close at midnight on the 29th April 2024, and 5 full business days later for postal entries. 

Terms & Conditions

The following the Terms & Conditions apply to all entries submitted to the competition for which is set out in these terms. 

In entering the competition, Entrants confirm that they must be over the age of 18, and have read and accepted these Terms & Conditions and agreed to be bound by them. 

How To Enter

  1. By submitting an Entry, Entrants agree to be bound by these Terms and Conditions. If you do not so agree, do not submit an Entry.
  2.  No purchase, payment or other financial contribution is necessary to enter or win any Competition and Dulwich Health’s Postal Entry is available for all Competitions. To validly enter the Competition Entrants must:
    • First, create a free Account; and then either:

    • Purchase a Product on the 28th April 2024. The purchase will qualify for a Free Raffle Ticket for the Big Raffle Contest Draw Competition; or
    • Print your full name, date of birth, phone number, email address, and which competition you are submitting a ticket request for (“The Big Raffle Contest”)  on a piece of paper and enclose in an envelope. This information must match with the information provided when creating a free account or your Postal Entry will be deemed invalid. With a first- or second-class stamp, post the completed entry to: Dulwich Health, 2 Grecian Crescent, London, SE19 3HH. There is a limit of one entry per outer stamped, mailing envelope. Each valid entry made via the Postal Entry will automatically qualify for the Big Raffle Contest with effect from the date that an entry is received and processed. No mechanically reproduced entries are permitted. Illegible entries are void. Dulwich Health is not responsible for lost, late, mutilated, delayed, inaccurate, incomplete, postage-due, misdirected entries, or entries not received by the last day of the applicable entry period. Each Postal Entry will be equivalent to a single entry into the relevant Competition that may be awarded via purchase. You must provide all required information to be eligible to enter and win. Automated entries will be disqualified. Postal Entries must be submitted by the Dulwich Health account holder. No copies, facsimiles, or mechanical reproductions of entries will be accepted. Postal Entries shall have the same status as Entries paid in cash, except they shall not count towards the calculation of the Minimum Number of Draw Entries. 

4.At the Promoter’s sole discretion, the requirement to purchase a product for a Free Draw may be satisfied by redeeming a voucher code or credit provided to the Entrant under one of its promotional schemes. Entries so credited shall have the same status as all Entries.

5.Entrants will be asked to provide their contact details, including e-mail address and phone number. This information will be processed in accordance with the provisions below and the Promoter’s Data Protection and Privacy Policy. The Promoter’s card service provider will require the Entrant’s card payment details. Once the Entry is submitted, the Entrant’s card payment will be electronically approved and the Promoter will not retain any records of the Entrant’s card details. Dulwich Health never sees or stores any card payment details.

7.The Promoter will store and process the Entrant’s name and personal information (which must include details of at least one form of contact) which will be used for the following purposes:

    • to notify any Winner or Runner(s) Up that they that they have won a prize in the Competitions;
    • to administer the Website and conduct the Competitions; and
    • after a Draw, to post the Winner and any Runner(s) Up’s first name and surname initial, and town of residence on the Website and in publicity about the Competitions.

8.All Entrants are solely and completely responsible for providing the Promoters with accurate and current personal and contact details.

9.The Promoters will be in no way liable for any failure or inability to make contact with any Entrant due to any errors, omissions or inaccuracies in the contact details provided by the Entrants or otherwise.

10.The Promoters will not accept:

    • responsibility for Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause including, for example, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or
    • any other purported proof of entry to the Competitions other than as recorded by the Website’s systems.

11.An Entry shall be declared void (without any refund being given) if the Entrant engages in: (a) any form of fraud (actual or apparent); (b) fraudulent misrepresentation; (c) fraudulent concealment; (d) hacking or interference with the proper functioning of the Website; or (e) amending, or unauthorised use of, any of the code that constitutes the Website.

12.Each individual Entrant may submit up to 50,000 (fifty thousand) Entries to any of the Draw Competitions. If using the Postal Entry, each individual Entrant may submit up to 50,000 (fifty thousand) valid Entries, but there is a limit of one entry per outer stamped, mailing envelope (pursuant to term 3).

13.All entries will be electronically recorded by the Promoter. Valid Postal Entry submissions will take a processing time before being visible via the Entrant’s account.

14.All Postal Entries will become the property of the Promoters on receipt and will not be returned. Entrants via this method may not receive notification of their Ticket; instead, it is incumbent on the individual to check their account.

15.All Entries to the Competition are final and no refunds shall be made at any time or for any reason. In the case of Postal Entries, all those entries posted on the last business day of the Competition will be included, based on typical postal service delivery times.

16.For help with Entries, please visit the Website.


17.The Competitions are open for entry only to private individuals (i.e., not companies or businesses) aged 18 or over, excluding:

    • the Promoter, their immediate family, or employees; or
    • anyone else connected with the development or operation of the Website or the conduct or administration of the Competition in any way, shape or form; or
    • the members of the immediate families or households of the above.

18.In entering any Competition, all Entrants confirm that they are eligible to do so and eligible to claim any prize awarded in any Competition. The Promoters may require any Entrant to provide evidence that they are eligible to enter any Competition.

19.The Promoter will not accept Postal Entries that are:

    • from countries outside of the UK
    • automatically generated by computer;
    • illegible, have been altered, reconstructed, forged, tampered with or incomplete

20.The Promoters reserve all rights to disqualify Entrants if their conduct is contrary to the spirit or intention of any Competition.

21.Entries on behalf of another person are not accepted and joint submissions are not allowed. A single Account holder and person will be required to take ownership of any Prize and be the Ticket holder.

23.If any Entrant, at any time prior to the end of any Competition, deletes their Account, any Entries held by that Account will also be removed from any future Draw. Deleting Accounts is different from logging out, which will not remove any Entries. Deleting Accounts requires 2-step verification for safety. Any Entries removed from any Draw due to Account deletion will not be re-instated and refunds will not be awarded (pursuant to term 15).

24.By entering any Competition, all Entrants warrant that all information which they submit is accurate, true, current and complete. The Promoter reserves the right to disqualify any Entrant (entirely at their own discretion) if there are reasonable grounds to believe the Entrant has acted in breach of any of these Terms and Conditions.

The Big Raffle Contest and Draws

  1. The Winner(s) will be determined and awarded the Prizes so specified on the Website and in accordance with these Terms and Conditions.
  1. The Draw to determine the Winner(s), and any Runner(s) Up will be made on the specified Draw Date.

  2. If by 21 days after the Closing Date the winner cannot be contacted, there will be a Draw to determine the Winner (and Runner(s) Up in the event that the winner cannot be contacted within the time allocated.

  3. If any Draw Winner or Runner(s) Up cannot be contacted by the Promoter within 21 days of being notified of their status as the Winner by e-mail and/or, telephone to the contact details submitted in their Entry, the Promoter shall be entitled to award their prize to the Entrant next Drawn, with the effect that the first Runner Up (as applicable) would become the Winner, and so on. At the Draw, there shall be such number of additional / reserve Entries Drawn but not actioned or disclosed until required to permit the operation of this alternate Winner / Runner Up arrangement. Any alternate Dream Draw Winner or Runner Up shall likewise comply with the above 21-day contact requirement.

  4. The Promoter shall take all reasonable steps to ensure and preserve the random nature of all Draws but shall not be required to comply with any particular regulatory or other standards in this respect. The Draw shall be managed and verified by a third-party who is independent of the Promoter.

  5. The Winner and any Runner(s) Up may be required to forward a copy of their passport or driving licence to the Promoters to prove their identity and, in the event of an online Entry, that their Entry was made using a valid debit/credit card belonging to the Entrant or used with the express authorisation of the card holder and that there is no lawful impediment (subject to any applicable UK or international law) to Winner or any Runner(s) Up being awarded any prize in the Competition. In the event that the Promoter reasonably believes that there may be a lawful impediment to awarding a prize to a Winner or any Runner(s) Up, the Promoter may suspend making such award until the legal issue is resolved, or if, in the reasonable opinion of the Promoter such issue cannot be resolved, to award that prize to the Runner-Up.
  1. The Promoter shall only deal with any Winner or, as applicable, Runner(s) Up or their estate (in the case of their prior death) and no prize in the Competition is transferable.

Winner Announcement

  1. The Winner(s) and any Runner(s) Up shall be announced and publicised on the Website and via email campaigns, as well as on Dulwich Health’s associated social media pages/sites, such as Facebook, Instagram and Twitter. Any Winner and Runner(s) Up shall cooperate with and participate in the Promoter’s reasonable publicity requests.

Limitation of Liability

  1. Insofar as is permitted by law, the Promoter, their agents or distributors will not in any circumstances be responsible or liable to compensate any Entrant or accept any liability for any loss, damage, personal injury or death occurring as a result of submitting and Entry or in relation to the Property except where it caused by the negligence or fraud of the Promoter, their agents or distributors, or that of their employees. The Winner’s(`) statutory rights are not affected.
  1. The liability of the Promoter to each Entrant is limited to the aggregate value of £0.00 for the Entry Fees paid by that Entrant.
  1. The Promoters accept no liability for errors or omissions contained within the description of the Draw prizes or for any other description or specification or any other part of the Website. It is the responsibility of each Entrant (and in particular the Winner) to satisfy him/herself as to the accuracy of any such details and/or any content of the Website.
  1. Each Entrant agrees that the usual requirement under the Consumer Protection (Distance Selling) Regulations 2000 for any goods and services ordered online to be supplied within 30 days will not apply to the Competition.


  1. The Promoters reserve the right to make reasonable amendments to these Terms and Conditions at any time, with immediate effect upon publishing such amendments on the Website. Any such amendments shall not prejudice any Entries received prior to the time of such changes.
  1. These Terms and Conditions shall not create or be construed as creating any form of contract, joint venture or other agreement between any Entrant and the Promoters.
  1. The Competition, its administration and all associated activities shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
  1. Each Entrant should retain a copy of these Terms and Conditions as at the date of their Entry for their future reference.


The following definitions apply in these Terms and Conditions:

ACCOUNT: means a free-to-create online Dulwich Health account, created using personal information, such as name, email address and telephone number or by using a Facebook or Google login, as set out in term 6 and processed in accordance with the Promoter’s Data Protection and Privacy Policy. 

CLOSING DATE(s): For entries into any  Draw or Competition means midnight on the final day of the advertised closing date, and five full business days later for postal entries. 

DRAW or DRAWN: means the choice of an Entry or Entries, made at random, which may be made by Postal Entry or by way of a computer function (at the Promoter’s sole discretion) on any Draw Date to determine a Winner and, where applicable, any Runner(s) Up.

DRAW DATE: Draw Competitions will be Drawn up to but no later than 21 days after the Closing Date of any Competition and at the sole discretion of the promoter.

ENTRANT: any natural person (not including a limited company, partnership or limited liability partnership) who validly submits an Entry to the Competition, in accordance with these Terms and Conditions.

ENTRY: means a validly submitted and completed entry by the Entrant through the Website or Postal Entry in order to obtain an opportunity to win any of the Prizes (and ENTRIES means more than one Entry).

DRAW PRIZE: means the value sum commensurate to the advertised amount to be awarded to the Winner subject to a Draw under term 27.

 DRAW COMPETITION(S): means the Draw Competition(s) operated by the Promoters to which these Terms and Conditions apply, wherein the Entrants submit Entries via the Website or via Postal Entry to win a specific Draw (subject to terms 27 and term 28).

POSTAL ENTRY: the means of entering by post rather than paying online. Like an online entry, a free account must be created in order for a free entry to be applied. A full explanation of the Postal Entry requirements can be found in term 3 and on the Website at

PROMOTER: means Dulwich Health Ltd, company number 04142698, whose registered office address is 2 Grecian Crescent, London, Se19 3HH

RUNNER(S) UP: The Entrant(s) corresponding to the next reasonable number of Tickets Drawn after the Winner on the Draw Date and handled in chronological order reflected in their Draw positions.

TICKET(S): means a unique identifier used for the purposes of determining a Winner or Runner(s) Up during any Draw. Tickets are Universally Unique Identifiers comprised of 6 numbers that are unique identifiers rather than numbers drawn via a lottery style mechanic.


WINNER: The Entrant corresponding to the first Correct Entry Drawn on the Draw Date and in accordance with these Terms and Conditions.