FREQUENTLY ASKED QUESTIONS
Please read these FAQ or visit our Help & Information page before sending us a message.
You can order and get our products from almost anywhere in the world.
The shipping costs are added to your order amount at the check out once we know where you want the item delivered.
International shipping rates cover shipping only. You are responsible for any import duties, fees, or taxes incurred during delivery.
Ordering within the European Union
Now that the UK is no longer in the European Union, you may have to pay customs or charges and a handling fee in the receiving country before you can claim the parcel.
Within the European Union and most other countries small packages under a certain value our allow to be delivered without charge, but some charge customs duty – please contact your national customs office regarding this subject, as the customer (not Dulwich Health) is always liable for any such charges. However, even in these countries, it is possible to avoid customs taxes by ensuring that the value of the package is less than the local tax threshold.
Unfortunately Dulwich Health has to state the value of the items on the outside of the parcel with the custom declaration form.
Over the last 30 years our products have been exported to more than 45 countries worldwide.
Our shipping and handling costs are added to your order amount at the check out once we know where you want the item delivered.
UK Standard Postage
£3.50 per order unless otherwise stated below.
Books: FREE OF CHARGE
RadiTech: £15 (each)
Rebounder: £18 (each)
Europe Airmail Postage
Books: £8 (plus £3 for each add-on)
G-Oyster: £15 (plus £8 for each add-on)
RadiTech: £65 (each, plus £25 for each add-on)
Rebounder: Not for sale in Europe
Supplements: £8 (each, plus £3 for each add-on)
World Zone 1 Airmail Postage
Books: £12 (plus £4 for each add-on)
G-Oyster: £20 (plus £10 for each add-on)
RadiTech: £78 (each, plus £40 for each add-on)
Rebounder: Not for sale in World Zone 1
Supplements: £12 (each, plus £4 for each add-on)
World Zone 2 Airmail Postage
Books: £15 (plus £5 for each add-on)
G-Oyster: £25 (plus £12 for each add-on)
RadiTech: £85 (plus £45 for each add-on)
Rebounder: Not for sale in World Zone 2
Supplements: £15 (plus £5 for each add-on)
We accept PayPal, Visa, Visa Debit, Visa Electron, Mastercard and MasterCard Debit payments all secured though Opayo*
We do not charge for any items until they are ready to ship. Back ordered items are not charged until they are shipped. You may send your credit or debit card information via phone, fax, snail mail but not by email please as it is not secure, but we believe shopping using SagePay is far more secure.
Opayo is the new name for SagePay. Who are one of the UK’s most trusted payment service provider (PSP). In 2019, their gateway processed £40bn worth of card payments for over 50,000 merchants, online and in-store. They changed their name because they were acquired by Elavon – a big name in payments and a subsidiary of U.S. Bank.
We endeavour to dispatch 95% of all UK orders within 24 hrs using Royal Mail 48 Tracked and delivered within two to three working days. (Europe: 3-6 days)
All orders received by 4:00 pm (2:30 pm for Parcel Force orders) are despatched on the same day. Orders received after this time are despatched within 24 hours.
Depending on your location, orders take varying times to arrive.
Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 3 to 4 business days to the estimated delivery date of your order.
Our credit card payments, use Opayo (Formerly SagePay which is simple, fast and very secure.
Confidential information is not kept on our computers, neither are Credit/Debit Card details and our mailing lists will never be rented or sold.
You can pay by any of the credit cards you see at the base of this page.
If you wish to purchase over the phone then please feel free to call one of our friendly operators on +44 208 670 5883
We endeavor to dispatch 95% of all your orders within 24 hrs for next day delivery in the UK. (Europe: 2-5 days)
When you receive confirmation of your order by email, this indicates that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice, by email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
A confirmation of your order and an invoice will automatically be sent to you by email. You will also receive a Packing Slip with your purchase, that includes your order number.
Email is our preferred method of communication. If you don’t have an email, you can request that we send your invoice in the post.