FREQUENTLY ASKED QUESTIONS
Please read these FAQ or visit our Help & Information page before sending us a message.
Our shipping and handling costs are added to your order amount at the check out once we know where you want the item delivered.
UK Standard Postage
£3.50 per order unless otherwise stated below.
Books: FREE OF CHARGE
RadiTech: £15 (each)
Rebounder: £18 (each)
Europe Airmail Postage
Books: £8 (plus £3 for each add-on)
G-Oyster: £15 (plus £8 for each add-on)
RadiTech: £65 (each, plus £25 for each add-on)
Rebounder: Not for sale in Europe
Supplements: £8 (each, plus £3 for each add-on)
World Zone 1 Airmail Postage
Books: £12 (plus £4 for each add-on)
G-Oyster: £20 (plus £10 for each add-on)
RadiTech: £78 (each, plus £40 for each add-on)
Rebounder: Not for sale in World Zone 1
Supplements: £12 (each, plus £4 for each add-on)
World Zone 2 Airmail Postage
Books: £15 (plus £5 for each add-on)
G-Oyster: £25 (plus £12 for each add-on)
RadiTech: £85 (plus £45 for each add-on)
Rebounder: Not for sale in World Zone 2
Supplements: £15 (plus £5 for each add-on)
We accept credit card or debit card payment secured though SagePay*
We accept Visa, Visa Debit, Visa Electron, Mastercard and MasterCard Debit.
We do not charge for any items until they are ready to ship. Back ordered items are not charged until they are shipped. You may send your credit or debit card information via phone, fax, snail mail but not by email please as it is not secure, but we believe shopping using SagePay is far more secure.
*SagePay is Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands. They are part of The Sage Group, a FTSE 1000 listed Global accounting software company. Each year, they process over 4 billion payments securely online, over the phone and through card machines.
We endeavour to dispatch 95% of all your orders within 24 hrs for next day delivery in the UK. (Europe: 2-5 days)
Over the last 28 years our products have been exported to more than 45 countries worldwide.
Our credit card payments, use SagePay which is simple, fast and very secure.
Confidential information is not kept on our computers, neither are Credit/Debit Card details and our mailing lists will never be rented or sold.
You can pay by any of the credit cards you see at the base of this page.
If you wish to purchase over the phone then please feel free to call one of our friendly operators on +44 208 670 5883
We endeavor to dispatch 95% of all your orders within 24 hrs for next day delivery in the UK. (Europe: 2-5 days)
When you receive confirmation of your order by email, this indicates that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice, by email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
A confirmation of your order and an invoice will automatically be sent to you by email. You will also receive a Packing Slip with your purchase, that includes your order number.
Email is our preferred method of communication. If you don’t have an email, you can request that we send your invoice in the post.